Terms & Conditions

Terms & Conditions

 

The Leading Car Rental Company 

 

 

Renter’s Personal Requirements

Renter and additional drivers must be minimum 25 years old and provide valid identity card or passport, and driving license valid in the country, held for at least one year. Photocopied documents or documents sent by fax are not acceptable. The rented vehicle may be driven only by persons listed in the contract and authorized by Moto-Pfohe Rent a Car.

Hiring a car groups B, L, E, C, Renter and additional drivers must be minimum 21 years old. 

Rental Period

Rates are based on 24 hour period, applicable grace period 2 hours.

Weekend package: Friday 14.00 – Monday 10.00 h.

Method of Payment

All major credit cards are acceptable: 

  • Visa
  • MasterCard
  • American Express. 

* 2% administrative fee is applicable on the total amount for payments made through American Express. 

The credit card should be in the renters own name with available credit. Cash deposits are acceptable only for group B, as the deposit amount depends on the rental period. Cash payment for all other groups of vehicles is allowed only at time of return.

 

LIABILITY, INSURANCE AND ADDITIONAL INSURANCE COVER

Third Party Liability is included in the rental rate and the car is covered according to the Bulgarian law. Copy of this document is available in the car for inspection.

Collision Damage Waiver (CDW) and Theft Protection (TP) are included in the car rental rate and limit the renter’s liability to the Excess amount if rental vehicle gets damaged or lost following theft according to the Rental Agreement conditions.

Excess: Since CDW and THW are included in the rental rate, the renter’s maximum responsibility in case of damage or theft to the rented vehicle is the sum of money called Excess. The Excess is deductible and varies on different car groups:

 Groups  B  C, E, L D, G, U, W, S  R, F, M, N  H J, Y 
 Excess € 240 € 300  € 480  € 600  € 1080  € 1200  € 1800

Additional insurance cover: The renter may wave payment of the Excess by purchasing additional non-refundable optional daily coverage, called Super Collision Damage Waiver (Super CDW) and Super Theft Protection (Super TP). 

 Groups  B  C, E, L D, G, U, W, S  R, F, M, N X, H, J ,Y
 Super CDW € 7.20 € 8.40 € 9.60  € 10.80  € 14.40
Super TP  € 3.60  €  4.80  € 6.00  € 7.20   € 8.40  

Super CDW and Super TP are paid for no more than 10 days per rental.

CDW and TP insurance, as well as the payment of SCDW or STP, does not abolish Incident Administration Fee (IAF).

Incident Administration Fee: In case of an accident, there is a non-refundable fee of € 24 to cover administration expenses, irrespectively of driver’s liability and covers applicable.

Personal Accident Insurance (PAI): For a charge of € 3.60 per day Personal Accident Insurance can be obtained. It covers compensation up to € 5.000 per passenger in the rented car, including the driver.

Full Cover: Optional package, which includes Super CDW, Super TP and PAI. 

Groups  B  C, E, L D, G, U, W, S  R, F, M, N X, H, J, Y 
Full Cover € 10.80 € 13.20 € 15.60  € 18.00  € 22.80

CDW and TP insurance, as well as the payment of SCDW, STP or FC does not relieve the renter of the obligation to inform MOTO-PFOHE Rent a Car immediately for an event, and to obtain and provide all needed documents from the Police authorities in case of accident or theft.

 

Please note

There is no coverage and the renter should pay the total amount of damages or losses in the following cases:

- The damage or theft of the vehicle is not reported to the Police and MOTO-PFOHE Rent a Car immediately and a written police report provided;
- The car keys and documents are not returned in the event of theft;
- Theft, loss or damage of exterior and interior parts, documents, accessories, CD player, Navigarion System, antenna, wipers, mirrors, signs;
- Damage on the underbody of the vehicle; damage or theft of tires, wheel rims and covers;
- Damage caused to the rented vehicle because of off road driving;
- Any event resulting from alcohol or drug abuse;
- Vehicles is used by unauthorized driver or the driver does not posses the required driver’s license;
- Smuggling of goods or people;
- Any unauthorized repairs.

In case of damage or theft of the car the Renter is obligated to provide all needed documents from the Police authorities. Otherwise the Renter is liable for the full amount for the respective damages or insurance amount in case of total loss or theft.

Lost car documents, Lost car keys: A fine of € 240 applies (incl. loss of CD/Radio panel).

Penalty for smoking in vehicles: A fine of € 96 applies

 

ADDITIONAL SERVICES AND SURCHARGES

Additional Driver: € 12 per rental for every additional driver.

Young Driver Supplement: Drivers aged between 21 and 24 are required to pay a "Young Driver Supplement" surcharge of € 6.00 per day.

Additional special equipment rental:

  Extras Price per day Max price
  GPS Navigation System  € 6.00  € 60.00
  Roof Box  € 3.60  € 36.00
  Snow Chains  € 3.60  € 36.00
  Infant Safety Seat  € 3.60  € 36.00
  Toddler Safety Seat  € 3.60  € 36.00
  Booster  € 3.60  € 36.00

"Wagon" rent charge - € 1.20 per day.

Delivery/Collection within city limits: Free within city limits with MOTO-PFOHE Rent a Car locations.

Delivery/Collection outside city limits: There are fixed charges between cities with MOTO-PFOHE locations:

  • up to 200km – € 84;
  • between 200 - 300km – € 120;
  • more than 300km – € 158.

Outside Moto-Pfohe locations - € 0.66 per km.

One Way Rentals: Allowed on request. There are fixed charges between cities with MOTO-PFOHE locations:

  • up to 200km – € 84;
  • between 200 - 300km – € 120;
  • more than 300km – € 158.

Outside MOTO-PFOHE locations - € 0.66 per km. If the one-way is not authorized the penalty amount is € 240.

Limited mileage monthly rates for groups B, C, L, E -  € 0,125/km,  for groups D, G, R, F, M, N, S, U, W - € 0,20/km, for groups X, H, J, Y - € 0,30/km

Traveling Abroad: Only after prior approval from the Head Office and a written request from the customer with detailed travel information.

Groups  B, C, L, E D, G, R, F, M, N, S, U, W  X, H, J, Y
Price € 24 + € 4.80 per day € 42 + € 6 per day € 60 + € 12 per day

Out of Hours Rental: Meet late arrival service is offered at any station upon request. Flight number is mandatory for airport locations. The charges are:

  • up to 2 hours - € 18;
  • over 2 hours - € 30.

Chauffeur Drive Service: Available on request. Please call our Head Office for details.

Long Term Rentals: Please contact our Head Office for a special offer.

Fuel: The car is rented with full tank and the fuel consumption is on renter’s expenses. If you return the car with less fuel, the missing fuel will be charged € 2,16 per liter. There is an option to prepay a full tank of fuel at the beginning of the rental at the price at the gas stations.

The Lessee is responsible for any administrative fines and/or for other administrative sanctions, imposed due to the use and driving of the vehicle and for every individual case the Lessee owes the Lessor their payment in full together with an additional fee of € 24.

 

All rates and charges are in EURO and include VAT