Frequently asked questions

  • What are the Renter’s Personal Requirements?

    The renter and additional drivers must be minimum 21 years old and provide valid identity card or passport. Additionally, it is required that renters have a driving license valid for Bulgaria, held for at least one year. Photocopied documents, or documents sent by fax are not acceptable. The rented vehicle may be driven only by persons listed in the contract and authorized by MOTO-PFOHE Rent a Car.

  • Where are your offices located?

    Our central offices are located on 444 Slivnitsa bul. in Sofia, International Sofia Airport - Terminal 2 and Varna Airport. In addition to that, we can deliver car to any location in Bulgaria for an additional fee.

  • Is the fuel included in the price?

    The car is rented with full tank and the fuel consumption is on renter’s expenses. If you return the car with less fuel, the missing fuel will be charged € 2,16 per liter. There is an option, to prepay a full tank of fuel at the beginning of the rental rental period.

  • Is it possible the car to be delivered at a hotel or at a private address?

    Yes, we can provide delivery to any hotel or private address in Bulgaria.

  • When will you unblock my security deposit?

    Immediately after the car is returned and inspected, you security deposit will be unblocked.

  • What kind of payment methods do you accept?

    All payments are done at the rental location. You can pay with credit and debit cards – Visa, MasterCard and American Express. The credit card must be issued on the name of the person who rents the car. The payment in cash is accepted only for the cars of group B.

  • From which Bulgarian cities I can rent a car from you?

    Short term rentals are done mostly in our main office in Lulin Sofia, as well as on the Sofia Airport. In case that, there is not a MOTO-PFOHE Office near you, you can request a transfer to every point in the country.

  • How much does such a transfer cost?

    Within Sofia the service is free. For all other destination, the price depends on the exact place, where you want the car to be delivered.

  • What kind of additional options do you offer?

    Against additional payment you can receive, child seat, snow chains, GPS Navigational System, Cargo Box etc. The additional extras may be reserved online.

  • Is it possible to rent a car with a driver?

    Yes, you can rent car, traveler van, cargo van, or bus with a driver, who is fluent in English language.

  • How do I know whether my online reservation is received by you?

    You will receive a confirmation email. In case, such email is missing, you can contact us on the phone or at the email that is indicated in the contact section of this website.